Fidelity PhonePay

Accept phone payments quickly and securely 24/7 with our automated Interactive Voice Response (IVR) system.

Collect payments
by phone anytime,
without an agent.

PhonePay’s Interactive Voice Response (IVR) allows you to automate interactions with your customers over the phone. A series of voice prompts guide callers through the self-service features to make easy and secure payments. Here are some of the benefits of using PhonePay:

Offer More Flexibility

Improve customer satisfaction by offering them the option to pay over the phone. It only takes a couple of minutes to complete their payments, hassle-free.

Reduce Overhead Costs

The automated system manages transactions around the clock without needing representatives on hand to assist callers.

No Internet? No Problem.

Accepting payments over the phone is an excellent alternative for when the internet is down, or for customers who are hesitant to share personal information online.

Easy, Customizable Set Up

Choose from pre-recorded prompts or create your own to guide callers through the payment process seamlessly.

Why Use PhonePay?

Streamline Payment Collections

PhonePay is especially effective for optimizing payments for healthcare, property management, and other service-based businesses.

A Secure Card-Not-Present Processing Solution

PhonePay utilizes advanced security technology, so you don’t need to worry about attaining PCI compliance.

Increase Payments and Donations with SMS Integration

Simply send a text message to the payee or donor with the dial-line number and instructions so they can easily make a payment at their convenience.

24/7 Accessibility

Accept payments or donations for your organization or campaign at any time of the day or night.

Eliminate Data Entry Errors

Customers can correct errors and approve entries easily and efficiently through the fully automated phone system.

With Fidelity PhonePay, the ideal transaction is your customer’s call.

Save Card Information On File

Your customers have the option to store their card information for future payments.

Real-Time Payment Notifications

Phone transaction information posts to your system immediately and automatically.

Customer Text Confirmations

Your customers will receive a text confirmation when they make a payment.

Preset Payment Amounts

Set up a selection of preset payment amounts so customers can choose with the click of a button.

Customizable Product/ Service Categories

Create product and service categories to track different payment types easily.

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Questions? We’re here to help.

Our payment specialists are standing by to make sure
you get the answers you need.